Contact us

If you are facing any issues or have any queries, please first take a look at our self-help resources available for you below. For urgent help or if you are flying within 72 hours, contact us using the information provided below.

For bookings made with a travel agent or partner airline, please contact them directly to make any changes.

Exclusively for PPS Club members

For your convenience, PPS Club members can send a text message* to +65 9184 8888 with “PPS <space> 10-digit PPS Club membership number” to request for a call back from our staff. You can also request a callback* via the latest version of the SingaporeAir mobile app using a data plan or WiFi.

Once installed, follow these steps:
  1. Launch the SingaporeAir mobile app and log in to your account.
  2. Navigate to 'My Account'
  3. Click on the 'PPS Connect' button.
*Carrier charges may apply. Additional charges may apply when receiving calls from PPS Connect while roaming. Contact your mobile carrier for more information about data plan and roaming charges. Mobile number must be the same number registered in your KrisFlyer profile.

Speak with us

If you still require assistance, please select a location for the address & contact information of any Singapore Airlines office across the globe.

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Singapore

**Reservations & KrisFlyer Services  
Telephone +65 6223 8888 (24 hours Contact Centre)
Appointment Booking

Book an appointment for reservations and ticketing services

 

 

 
Address

Singapore Airlines Service Centre

2 Orchard Turn
#04-05 ION Orchard
Singapore 238801
(Above Orchard MRT station)

 

Operating Hours:

0930 – 1800hrs, Monday – Saturday

0930 – 1700hrs, Sunday

*Closed on first day of Chinese New Year 

 

Singapore Airlines Appointed Agents

Please click here for the list of Singapore Airlines Appointed Travel Agents.

For group booking enquiries, please approach any of our Appointed Travel Agents.
*Lost and Found Office  
Telephone 1800-2244243 / +65 65974501 (0730-2330hrs)
Address

Lost & Found Services
Level 1, Arrival Hall
Passenger Terminal Building 3
Changi Airport
Singapore 819829

 

Operating Hours:
24 hours, Monday to Sunday

 

Delayed and damaged baggage enquiries only


If you have a File Reference Number for your delayed baggage, you can check the status through the Baggage Portal or our chatbot Kris.
If you do not have a File Reference Number for your delayed baggage, you may create a report here.
Enquiry & Feedback  
Enquiry & Feedback

You can send your enquiry or feedback through our online forms.
HighFlyer business travel programme  
HighFlyer programme If you would like to maximise your returns on business travel - you may submit your enrolment application here.

Existing HighFlyer programme accounts only.

If you have questions on how to access your account or have difficulty on our self-serve portal - write in to our dedicated support team.

Operating Hours:
Monday to Friday: 8.30am - 5.30pm (Singapore time, including Public Holidays)
MICE travel programme  
MICE travel programme For MICE related queries please visit here
Singapore Airlines Corporate Contacts  
Public Relations public_affairs@singaporeair.com.sg
Singapore Airlines Air Cargo

For cargo-related enquires, you may find the contact information here.

Get in touch with our travel partners

To make any changes related to your hotel or car rental bookings, contact our travel partners directly.

Agoda

For Agoda related enquiries, please contact them via their website.

Contact Agoda

Rentalcars.com

For Rentalcars.com related enquiries, please contact them at +65 6407 5332 (Singapore hotline) or their website.

Contact Rentalcars.com
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